Job Description: Application Analyst I

General Position Description:

Provide ongoing support to clinical and physician staff regarding installed electronic systems.

Core Responsibilities:

Support and maintain system applications utilizing required tools and technologies
Remotely assist all healthcare practitioners via a virtual private network with any user issues concerning the clinical use of any clinical system(s) they are assigned to.
Add all physician identification information, patient management system, and any related systems
Operate closely with clinical staff to ensure proper procedure is followed and any issues are resolved.
Create new users within Active Directory, Experity, and OnePacs when necessary.
Contact any vendors to resolve any ongoing system issues.
Maintain current knowledge of new software application releases as well as publish notes and develop reference material for the clinic staff and any healthcare practitioners.
Assist with maintaining application support and training when requested.
Able to provide training to front-end staff and know the INs and OUTs of the software.
Create and monitor support tickets with EHR vendors and work to resolve problems quickly and accurately.
Assist with the development, testing, maintenance, and education for system applications.
Communicate changes/new initiatives and critical issues to end-users.
Assume special projects as directed and document them appropriately.
Provide backup for other system applications as needed.
Maintain good attendance, adhere to the required work schedule, and be flexible to work schedule changes needed to meet call/department coverage demands, as well as after-hours support.

Other Duties and Responsibilities:

Regular attendance to ensure efficient operations.
Other duties and responsibilities as assigned.

Qualifications:

In-depth knowledge of Electronic Medical Records (EMR) systems.
Self-directed, achievement-oriented professional with experience training staff in computer systems and EHR software applications, including functionality and workflow.
Skilled in delivering excellent customer service and collaborating effectively with staff at all levels.
Strong ability to work independently or as part of a team.
Demonstrates exceptional attention to detail, written and verbal communication skills, and a positive, customer-focused attitude.
Proficient in medical records and patient management systems.
Associate's degree or equivalent in Information Technology or related field.
Knowledge of Windows applications, proficiency with Word Processing, databases, and spreadsheet applications. Knowledge of a physician practice management system and an EMR or EHR system is required.

Working Conditions

Office environment.
Extended use of keyboard, mouse, and monitor.
High attention to detail and ability to focus. Moderate noise level.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.

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