Front Desk Receptionist
Full Time • Union City
Benefits:
- Competitive salary
- Paid time off
- Training & development
Job Description:
We are currently seeking a Bilingual (English/Spanish) Medical Front Desk Receptionist with 6 months to 1 year of experience in a fast-paced medical environment to join our dynamic team at our Urgent Care facility. As the first point of contact for our patients, you will play a vital role in ensuring they receive top-notch service in a friendly, welcoming, and professional manner. We are looking for someone energetic, responsible, and dedicated to providing excellent customer service.
We are currently seeking a Bilingual (English/Spanish) Medical Front Desk Receptionist with 6 months to 1 year of experience in a fast-paced medical environment to join our dynamic team at our Urgent Care facility. As the first point of contact for our patients, you will play a vital role in ensuring they receive top-notch service in a friendly, welcoming, and professional manner. We are looking for someone energetic, responsible, and dedicated to providing excellent customer service.
Key Responsibilities:
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Patient Registration: Greet patients as they arrive, register them in our system, and gather necessary personal and insurance information.
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Assist with Online Registration: Help patients complete online forms and registration processes.
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Answer Patient Inquiries: Provide clear, accurate, and friendly responses to patient questions about procedures, wait times, and facility services.
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Scheduling Appointments: Assist with scheduling patient appointments and follow-up appointments.
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Handling Medical Records: Process patient charts, medical records, and update them as needed in the system.
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Insurance Verification: Verify patient insurance information and ensure accuracy in records.
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Billing and Payments: Process co-pays, assist with billing inquiries, and ensure proper collection of payments.
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Maintain Clean and Organized Workspace: Keep the front desk area clean, organized, and stocked with necessary supplies.
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Patient Communication: Relay messages, confirm appointments, and notify patients of their appointment status.
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Collaborate with Medical Team: Coordinate with doctors, nurses, and medical staff to ensure smooth patient flow.
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Multi-tasking: Answer phones, assist in the waiting room, and manage administrative duties simultaneously in a fast-paced environment.
Qualifications:
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Experience: Minimum of 6 months to 1 year of experience as a Medical Front Desk Receptionist or similar role.
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Bilingual: Must be fluent in both English and Spanish (written and spoken).
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Weekend Availability: Must be available to work weekends.
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Strong Communication Skills: Friendly and professional phone etiquette, as well as in-person communication.
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Organized & Detail-Oriented: Ability to manage multiple tasks and responsibilities in a busy environment.
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Tech-Savvy: Proficiency with medical software, online patient registration systems, and Microsoft Office Suite is preferred.
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Customer Service Focused: Passion for delivering excellent patient service with a positive attitude.
Compensation: $18.00 per hour
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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AFC Family Culture
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Growth Opportunity
Join a Fast-Growing Brand
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