Urgent Care Operations Manager
Full Time • Anaheim-Katella Ave
Urgent Care Facility with XRay and Onsite Lab.
Summary
To manage total operations for an Urgent Care Clinic. Manage all clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges and billing attributed to each patient.
Essential Duties and Responsibilities
- Interview and select individuals for front office medical receptionist, medical assistant, x-ray, providers and other positions – have a professional network.
- Create and Manage work schedules and ensure optimal staffing across functional areas within clinic.
- Supervise, evaluate, and discipline non-physician staff.
- Ensure staff compliance with company policies and procedures. And state and federal rules and regulations and compliance.
- Ensure employees are adequately trained to perform assigned duties safely and correctly.
- Monitor clinic activity and patient flow to ensure efficient and effective patient care and a healthy patient flow.
- Ensure that medical care is delivered in accordance with medical director and physician instructions.
- Investigate and resolve patient and staff complaints, referring issues to others as needed.
- Ensure compliance with front office and back-office procedures.
- Ensure accuracy of financial transactions as recommended by the franchisor.
- Ensure maintenance and cleanliness of facility through use of clinic staff and other support staff.
- Create/Manage – “Clinic Opening and Closing Procedures/Tasks”
- Ensure adequate stock of regular supplies and place orders for needed inventory.
- Regular attendance to ensure efficient clinic operations – including weekends.
- Manage morale and expectations of staff. Motivate and Discipline as needed.
- Manage Patient Billing. Play an active role in resolving patient billing and claims. Closely working with billing company to ensure accurate billing and compliance.
- Familiar with HR/Hiring systems like Indeed, ZipRecuirter, Linkedin, Monster etc.
- Have knowledge/experience of setting up Payroll systems like ADP, Paychex etc.
- Social Media Marketing, patient reviews, engagement and monitoring experience.
- Work closely with the Business Development Team.
- Great Customer Service Skills. Be actively engaged with patients and follow up.
- Back Office Accounting and experience with Quickbooks.
- Diligently follow and align with goals and responsibilities assigned by Management.
- Have EMR specifically eCW (E Clinical Works) and Docutap/Experity experience.
- Lead team meetings and develop training programs for the team.
- Ensure Alignment with Management and impact P&L of the operation.
- Participate in special projects as needed.
Qualifications
- College degree preferred.
- Minimum of 3-5 years of experience working in a supervisory role in a medical office/urgent care
- Computer proficiency, MS Office, Email, Word, Excel, PowerPoint, collaboration tools, EMR, Billing Systems, Online Systems.
- Demonstrated skills in written, verbal and consultative communication.
- Ability to deliver high levels of customer service and achieve customer satisfaction.
- Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)
- Understanding of revenue cycle management.
- Medical Assistant or LVN or other clinical certification is a definite plus.
- High attention to detail and ability to focus.
* Compensation is based on the experience
Compensation: $65,000.00 - $80,000.00 per year
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
(if you already have a resume on Indeed)
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AFC Family Culture
Competitive Compensation
Growth Opportunity
Join a Fast-Growing Brand
Flexible Scheduling
Make A Difference