- Clinical Care: Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.
- Insurance Verification & Front Desk: Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.
- Patient Service: Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
- Team & Compliance: Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.
- Completion of an accredited Medical Assistant program.
- Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
- At least 1+ year of experience with insurance verification and patient registration required.
- Current Basic Life Support (BLS) certification (or ability to obtain before starting).
- Urgent care or emergency room experience highly valued.
- EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).
- Proven venipuncture and specimen collection skills.
- Must successfully pass a drug screen and criminal background check as a condition of employment.
- Full availability including ability to work evenings/weekends and float to nearby centers as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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