Senior Desktop Support Lead AFC Corporate- Birmingham

Senior Desktop Support Lead

Full Time • AFC Corporate- Birmingham
Location: Birmingham, AL (Hybrid eligible)
Department: Information Technology
Employment Type: Full-Time

American Family Care (AFC), a leader in accessible healthcare, is seeking a Senior Desktop Support Lead to elevate our IT support operations. If you thrive on solving complex technical challenges, mentoring teams, and driving innovation, this is your opportunity to make a significant impact in a fast-paced enterprise environment.

Why Join AFC? 

  • Make a meaningful impact on healthcare by supporting frontline medical professionals. 
  • Enjoy a collaborative, mission-driven work culture. 
  • Work with modern tools and help drive digital transformation into a growing national brand. 
  • Competitive compensation, benefits, and growth opportunities. 
Responsibilities: 

  • Lead and Mentor: Guide a talented desktop support team, ensuring high performance, clear task ownership, and adherence to service level agreements (SLAs). 
  • Resolve Complex Issues: Serve as the final escalation point for technical problems related to hardware, software, networking, and peripherals. 
  • Enhance IT Operations: Monitor incident queues, identify trends, and implement proactive strategies to reduce recurring issues. 
  • Ensure Security Compliance: Administer user accounts, device configurations, and software installations in alignment with security protocols and best practices. 
  • Collaborate Across Teams: Partner with infrastructure, cybersecurity, and application teams to support projects and streamline IT initiatives. 
  • Documentation & Training: Create technical documentation and deliver training to improve user adoption and efficiency. 
  • Vendor Management: Oversee third-party support relationships and coordinate the procurement of IT tools and resources. 
Qualifications: 

  • 5+ years of hands-on experience in enterprise desktop support or IT administration. 
  • Prior team leadership or supervisory experience (formal or informal). 
  • Deep technical knowledge of Windows OS, Microsoft 365, endpoint security, and imaging solutions. 
  • Familiarity with networking concepts (TCP/IP, DHCP, DNS, VPN) and basic troubleshooting. 
  • Proven troubleshooting ability with a focus on root cause analysis and long-term solutions. 
  • Strong communication and interpersonal skills—able to clearly translate tech-speak into business value. 
  • Experience in healthcare or other regulated industries is a plus. 
  • Security certifications (e.g., CompTIA Security+, CISSP, or equivalent) are a bonus. 




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Why American Family Care?

AFC Family Culture
Competitive Compensation
Growth Opportunity
Join a Fast-Growing Brand
Flexible Scheduling
Make A Difference