We are seeking candidates that can provide administrative support to our back office clinical team & act as the main point person for all front office duties.
A successful candidate must have experience performing the administrative duties associated with a doctor's office, surgical clinic or hospital. Day to day responsibilities include the following:
- answering the telephone
- registering patients on the EMR system
- verifying insurance eligibility, collecting patient payments
- scanning documents
- maintaining accounts receivable
- assisting the medical team and healthcare provider in whatever administrative capacity is necessary
- greeting patients and visitors with a friendly and welcoming demeanor is the most important responsibility as customer service is our #1 priority!
- High School Diploma or GED
- Minimum of one year experience in an administrative or front desk receptionist role, previous experience in a medical setting is preferred.
- Knowledge of medical billing and coding is a plus
- Understanding of the concepts of universal precautions, HIPAA and OSHA
- Team player, excellent verbal and written communication skills, adaptable in fast-paced environment, possesses excellent client interaction skills, able to multi-task and work independently
- Greet and welcome patients and visitors at the front desk
- Answer phone calls, take messages, and direct calls to appropriate staff members
- Schedule appointments and manage the appointment calendar
- Check-in patients, verify insurance information, and collect necessary paperwork
- Assist with patient registration and update patient records
- Perform data entry tasks and maintain accurate records in the computer system
- Manage incoming and outgoing mail, faxes, and emails
- Maintain cleanliness and organization of the front desk area
- Assist with various administrative tasks as needed
- Previous experience working as a front desk receptionist or in a similar role is preferred
- Familiarity with phone systems and handling multiple phone lines
- Knowledge of medical office procedures and terminology is a plus
- Proficient in computerized systems for scheduling, data entry, and file management
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using Google Suite or similar software
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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