Patient Service Representative/Medical Assistant
Full Time • Souderton
Responsive recruiter
Benefits:
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks
- Great small business work environment
- Flexible scheduling
- Paid time off, health insurance, dental insurance, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Provides general medical care under the direction of a licensed provider to patients in an outpatient clinic setting.
Responsibilities
- Obtain patient vitals, medical history, and reason for visit, and prepare the patient for a physical exam
- Explain prescribed procedures and treatments to patients
- Ensure all ordered tests are performed accurately and in a timely manner
- Administer prescribed medications and treatments in accordance with the approved procedure
- Draw blood and preparation labs for reference lab processing and/or in-house processing
- Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions
- Respond to all lab messages and call back requests
- Perform all drug screening procedures in accordance with established rules and regulations
- Ensure patient immunizations are well documented and administered in accordance with the approved procedure
- Conduct physician referrals as well as service pre-certifications on an as-needed basis
- Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures
- Maintain complete and accurate documentation
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
- Register patients, update patient records, verify insurance accurately and timely, and check patients out
- Determine, collect, and process patient payments and address collection and billing issues
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- Balance daily patient charges (cash, check, credit cards) against system reports
- Complete closing procedures by preparing closing documentation and submitting required reports
- Complete cash control procedures and secure financial assets
- Maintain complete and accurate documentation
- Other duties and responsibilities as assigned
Qualifications
Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. AMT registered and AAMA Certified Medical Assistants are preferred. High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
Compensation: $18.00 - $22.00 per hour
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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AFC Family Culture
Competitive Compensation
Growth Opportunity
Join a Fast-Growing Brand
Flexible Scheduling
Make A Difference